Zan Faruqui

Most AI agents max out at around 60% automation because they're built for L1 work like "I can't log in." In financial services, the real cost and pain of manual effort sits one layer deeper, in long-running processes like disputes, lending, and financial vulnerability. All under strict regulation, with no margin for error. Drawing on Gradient Labs' production deployments with banks, fintechs and payment companies on both sides of the Atlantic, Zan Faruqui will walk through six learnings for finserv leaders looking to move past the pilot phase and put AI agents to work on the operations that actually move the needle.