Webinars

In the AI era, human expertise is the real differentiator—especially for Gen Z. Despite being digital natives, their banking needs still revolve around personal experiences and trusted advice. Join Adrenaline’s Chief Experience Officer Juliet D’Ambrosio and Design Director Amanda Pouliot to discover how branches can deliver high-value human connections for Gen Z. Drawing on insights from Adrenaline’s “Winning Gen Z” report, this webinar explores how branch design, drive-up innovation, and self-service experiences can blend convenience with personal consultation.

Explore how Texas Tech Credit Union (TTCU) is setting a new standard for member experience by integrating Glia’s next-generation AI with human insight in their contact center. This session takes you inside TTCU’s transformation, revealing how strategic AI deployment empowers agents, creates seamless self-service opportunities and leads to more meaningful member engagement.

Speakers:

• Tyler Young, Consumer Banking Director, Texas Tech Credit Union
• Patrick Russell, Director GTM Strategy, Contact Center, Glia
  

Step into the future of payment solutions with our virtual masterclass. Join industry experts as they unravel strategies to supercharge your card program's performance while simultaneously streamlining costs and mitigating complexity, ensuring your cardholders are equipped with their preferred payment methods. Whether you're seeking to optimize performance metrics or enhance member experiences, this masterclass provides indispensable insights to align your card program with the evolving demands of modern consumers. Don't miss this opportunity to stay ahead of the curve and revolutionize your approach to payments.