July 23 - 24, 2020
The Westin Copley Place, Boston, MA
Future Branches Boston 2020 Blog
In-Branch Customer Connectivity: Preliminary Research Finds that Banks Prioritize Customer-Facing Technologies over Connected Personnel
Determining the right balance of technology and personnel is a growing challenge as banks focus on perfecting their in-branch strategies. Now, banks are developing new techniques for staffing and technology adoption to deliver on both efficiency, financial, and customer experience requirements.
The Post Office has offered limited banking services for some time now, allowing customers to perform simple transactions such as paying in and withdrawing money from their accounts, but the relationship between banks and the Post Office is now becoming even deeper
First, branches offer The impression of security. Customers want to be able to trust their financial institutions, and the presence of a physical branch offers that reassurance. Digital banks just don't have a physical presence and can seem nebulous and opaque as a result
More and more businesses are using chatbots as a way of boosting the power of their customer service capabilities. Customers can access chatbots though popular messaging services such as Facebook, or through proprietary systems found on company websites, and interact with them to find answers to a range of common queries.
One of the biggest mistakes any business can make is to think it knows instinctively what its audience wants. Given that we live in an age of unprecedented access to information, assumptions are unnecessary and counterproductive