Future Branches Boston 2020

July 23 - 24, 2020

The Westin Copley Place, Boston, MA

Future Branches Boston 2020 Blog » In-Branch Research Briefs

In-Branch Customer Connectivity: Preliminary Research Finds that Banks Prioritize Customer-Facing Technologies over Connected Personnel

Determining the right balance of technology and personnel is a growing challenge as banks focus on perfecting their in-branch strategies. Now, banks are developing new techniques for staffing and technology adoption to deliver on both efficiency, financial, and customer experience requirements.