Trish Wethman

oEstablishing a plan to make sure your customer is aware of what has changed.

oMaking all of their regular transactions run flawlessly so they don’t think your new systems/structure are a burden

oHaving a staff member in your lobby around to explain new processes to people and having remaining tellers explain to customers wanting to deposit checks or take out cash in line that its much easier to do these at an ATM and show them how

oJust generally making things more customer friendly: extending hours, including lots digital signage around the branch that explains new procedures and perhaps overstaffing at first with people around to help with this education