Terri Hoffman

SVP, Manager of Branch Operations Support First Citizens Bank

As the Senior Director of Branch Operations Support, Terri oversees the operational processes for a network of over 550 branches in 23 states, ensuring customers receive best in class service. She is a member of the General Bank Leadership team, which provides oversight to the organization, and she has been recognized as a Corporate Support Champion. She is also a member of the Chairman’s Circle in recognition for her work leading cross-functional teams across the enterprise to maximize alignment in sales, operations, technology and customer service, and helping to achieve the financial goals of the branch network. Terri joined FCB nearly 30 years ago, beginning her banking career upon graduation from the University of North Carolina at Chapel Hill with a degree in Economics. While getting her MBA, she grew her career in almost every position available in the retail branches before heading to the corporate side where she has held positions in loss prevention and branch technology, and now leads the organization as the Senior Director over Branch Operations Support. When Terri and her husband Steve are not watching their two teenage sons play sports, the family can usually be found traveling to different MLB ballparks. Terri has helped plan and participate in all mergers and acquisitions that FCB has undertaken since 2007, playing a key role in the operational conversion efforts for the branches and watching the incredible growth of FCB as they have become one of the Top 20 Banks by asset size in the country with more than $219 billion in assets. First Citizens has a history of remaining resilient through tough economic times and purchasing banks through FDIC acquisition. Some of these banks include First Regional Bank and Temecula Valley Bank in California, Venture Bank in Washington, and Denver-based United Western Bank. FCB’s assets jumped from $16.7 billion at the end of the 2008 financial crisis to $109B just before the acquiring Silicon Valley Bank last month. In January 2022, First Citizens acquired CIT Group for $2.2B, the largest deal in the bank’s history at the time, and just recently in March 2023, acquired SVB and doubled its asset size overnight. FCB prides itself on making smart, responsible financial decisions and leading with a people-first strategy to keep customers protected.