The Westin Copley Place, Boston, MA
Executive Vice President, Head of Retail Distribution
Day One: Thursday July 23rd 2020 Reimagining Branch Design, Staffing & Technology
Thursday, July 23rd, 2020
The pace of change is unprecedented and transcends traditional industry boundaries. Customer expectations are continuously evolving and driving the need to reimagine how we engage with our customers. Citizens Bank is redefining the interaction model for their customer facing colleagues by streamlining roles, investing in colleague capabilities and delivering a ‘one touch – one bank’ customer experience. Join their head of distribution and deposits Simon Griffiths as he talks through how they’ve been approaching the change they need to make across their network as an answer to changing customer expectations.