Norbert Kovats

Head of Retail Operations Service Center
K&H Bank

Check out the incredible speaker line-up to see who will be joining Norbert.

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Day Two: July 24th 2020 Focus on What Matters Most: Your Customers & Their Needs in Branch

Friday, July 24th, 2020

10:30 AM Keynote: The Challenges of Branch Transformation in a Cash Heavy Economy

With a growing amount of cash cirulating in the hungarian economy, K&H Bank wanted to transform its branch network. With a record amount of cash and given the fast pace of change when it came to customer need, the leading banking in this central European country needed to reconsider their way of operation to order to deal with those two concerns.This case study will examine how K&H Bank became the leader of the Hungarian tellerless market and how K&H branches will serve customers in the near future. Expect to hear about how K+H Bank:

• Started their transformation journey with their very particular customer & market in mind

• Found the right technology partners to help with their growing influx of cash

• Views possibiliies for the future of their network when cash across the world starts to diminish