Nicole Tompkins

Smaller branch formats, like microbranches, are emerging as a an opportunity to provide services and solutions to members where they frequent during their daily lives. These formats offer a unique opportunity to reach people that might not be interested or able to come into a full service branch, as well as giving touchpoints to members efficiently across your network area. In this session, hear from Nicole Tompkins, SVP, and Chief Retail Officer of Mid Hudson Valley Federal Credit Union about innovative work to partner with community institutions to incorporate microbranches into their spaces. Nicole show examples of how working with these partners can create deeper and more meaningful engagement with members, among other benefits. Find out more about: 

• how to create partnerships for microbranches that add value and align with the missions of both parties 
• tips for selecting locations based on your market and goals 
• how smaller spaces can support flexible models, incorporating