I’m a banking leader with 25 years of experience in retail banking and project management. As VP Retail Project Manager, I’m passionate about creating positive change and building exceptional customer experiences. I’m also a Certified Change Management Professional, and I believe engaged teams are the key to success. I love finding innovative solutions that make banking more engaging and enjoyable for both customers and employees, with a focus on transforming our physical branch spaces and elevating customer experience to support a customer-centric culture.