Future Branches Boston 2024

June 24 - 25, 2024

The Westin Copley Place, Boston, MA

Kristen Pepper

Vice President, Retail Development Suncoast Credit Union

Kristen is an accomplished and visionary leader with a proven track record in the financial services industry. As the Vice President of Retail Development at Suncoast Credit Union, Kristen plays a pivotal role in shaping the credit union's retail strategy and driving growth. With over 18 years of experience in the financial sector, Kristen is a forward - thinking strategist, always seeking opportunities for growth and improvement. She collaborates closely with cros s - functional teams to develop and implement innovative retail initiatives, enhance member experiences, and expand our branch network strategically. Outside of her professional endeavors, Kristen is an active advocate for financial literacy and community i nvolvement. She believes in giving back and strives to make a positive impact on her community by actively serving as Vice President on the LSCU Tampa Bay Chapter of Credit Unions board and an Executive Committee Member of the Leukemia & Lymphoma Society

Day One: June 24th 2024

1:55 PM Panel: Making the Sale: Training Employees to Develop Customer Relationships and Bring in New Business

  • Investigating some of the ways you can better train your employees to be seen trusted advocates
  • Finding courses can you offer them either in house or online that can teach them what they need to know
  • Setting up qualitative AND quantitative performance metrics
  • Investing in technology that can help them better serve the customer
  • Ensuring they are constantly learning and engaged in their role

Check out the incredible speaker line-up to see who will be joining Kristen.

Download The Latest Agenda