Ken Tingle | Future Branches Boston

Future Branches Boston 2025

June 23 - 24, 2025

The Westin Copley Place, Boston, MA

Ken Tingle

First Vice President, Business Intelligence Manager The Cooperative Bank of Cape Cod

Day One: Branch Innovations in a Fast-Changing World

2:15 PM Panel: Harnessing Data to Reshape Strategy

Explore how to gather and leverage data, from understanding customer foot traffic patterns to reallocating resources and improving employee productivity. Attendees will learn how to combine quantitative insights with qualitative observations to enhance decision-making and achieve measurable outcomes. Hear real-world examples of how data can transform branch operations. Whether you’re looking to reduce costs, improve customer satisfaction, or enhance operational efficiency, this session will provide actionable strategies for: 

  • Identifying the data and setting up data-gathering points and tools in your branches 
  • utilizing data to understand customer behavior and predict service needs 
  • reallocating resources based on branch performance metrics and customer demand 
  • creating an ongoing process for checking in and update your metrics, and evaluating your branches to keep the improvement coming! 

Check out the incredible speaker line-up to see who will be joining Ken.

Download The Latest Agenda