Future Branches Boston 2019

July 23 - 24, 2019

Westin Boston Waterfront, MA

Jorg Fischer


Executive Head: Group Shared Services & Group Real Estate Services Standard Bank Group
Standard Bank

Day One: July 23rd 2019 Reimagining The Purpose of Your Branch Network

Tuesday, July 23rd, 2019


11:35 AM Keynote: Designing Your Branches for Your Customer Not the ‘Future’: Approaching Branch Transformation from an International Perspective

Join Nitesh and Jorg of Standard Bank (South Africa) as they walk us through how they’ve approached their current network. They were sparked on a transformation journey in 2010 and will share where they currently are in their journey. This includes:
•Reducing their footprint by 80,000 square meters
•Optimizing their physical footprint for max efficiency
•Personalizingf the branch design based on location
•Understanding the role their branch has in their customers journey
•Finding the right balance between high tech and high touch
•Rolling out new technology like ‘Pepper’
•Creating ‘Community Meeting places’ throughout their network for clients

Check out the incredible speaker line-up to see who will be joining Jorg.

Download The Latest Agenda