John Findlay

Chief Executive Officer LemonadeLXP

John Findlay is the CEO and co-founder of LemonadeLXP, a learning and enablement platform built exclusively for financial institutions. With a background in experience design and game-based learning, John has spent over 20 years helping organizations drive digital adoption, boost performance, and empower customers through engaging, effective learning. He’s passionate about creating experiences that don’t just check the box—but actually change behavior.

Day One: Branch Innovations in a Fast-Changing World

3:25 PM Presentation: Learning That Clicks: Using Game-Based Training to Engage Staff and Educate Customers

Boring training? Not on your watch. In this session, John Findlay, CEO of LemonadeLXP, explores how game-based learning can drive serious engagement—for both staff and customers.You’ll discover how financial institutions are using interactive, gamified learning paths to upskill employees, speed up digital adoption, and deliver consistent service across channels. But it doesn’t stop there. We’ll also dive into how the same techniques are being used to educate customers—making them more confident, more loyal, and more likely to stick with your digital tools.

Packed with real examples, data, and a few laughs, this session will show you how to turn training into an experience that actually sticks—whether you’re teaching tellers or walking customers through a new app.

Because when learning is fun, everyone wins.

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda