Joe Salesky

CEO
CRMNext

As a seasoned leader in software, digital transformation and financial services. Joe heads CRMNEXT, Inc. and strategic growth for the Americas. CRMNEXT powers growth, convenience and service for one million bankers, 65,000 branches and frictionless experience for one billion customers served by large and small banks and credit unions globally. CRMNEXT helps banks grow assets by 10 to 20 percent per year, without increased costs, and grow profits by more than 25 percent.

For more than 25 years he has led the creation of exceptional teams and businesses responsible for disruptive technology-enabled solutions in financial services and the Fortune 500.

Joe has been granted 21 patents for technologies broadly used by both consumers and large enterprises, including mobile banking and the original patent for web-conferencing.

His achievements include the development and successful deployment of mobile banking solutions for 9 of the top 12 U.S. banks and the creation of award winning mission critical systems for more than half of the Fortune 500.

Under the Clinton Administration, Joe was honored to be invited to serve as a founding member of the Council for Excellence in Government and be subsequently benchmarked as a leader by the inter-governmental technology leadership consortium.

In addition to his role at CRMNEXT, Joe currently serves on the board of Beyond Differences, working to empower youth and end social isolation in schools.

He and his wife Linda live in Marin County, California and have four daughters

Check out the incredible speaker line-up to see who will be joining Joe.

Download The Latest Agenda

Day Two: July 24th 2020 Focus on What Matters Most: Your Customers & Their Needs in Branch

Friday, July 24th, 2020

10:50 AM Keynote: Unlocking the Value of the Branch

The financial services sector has the opportunity to unlock up to $140 billion of industry value in the next five years through automation and augmentation. Growth, cost savings and productivity gains will come, in large part, from the utilization of automation technology to augment employee creativity and expertise. By combining human ingenuity and that personal touch with technology-driven efficiency and accuracy, financial institutions can earn more of their customers’ share-of-wallet and share-of-heart. This keynote will address how to leverage the new paradigm of human-machine collaboration to deliver greater customer value, create new sources of growth and provide more personalized human experiences at scale. Expect to hear:

· How to harness data, transform work design and expand offerings to deliver frictionless experiences for customers and employees alike

· Silver State Schools Credit Union’s transformational approach to member experience and share-of-heart

· Examples of where automation can help front- and back-office branch staff to improve service and relationship value