Joe Salesky, CEO at CRMNext
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Joe Salesky


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Day Two: July 24th 2020 Focus on What Matters Most: Your Customers & Their Needs in Branch

Friday, July 24th, 2020

10:50 AM Keynote: Unlocking the Value of the Branch

The financial services sector has the opportunity to unlock up to $140 billion of industry value in the next five years through automation and augmentation. Growth, cost savings and productivity gains will come, in large part, from the utilization of automation technology to augment employee creativity and expertise. By combining human ingenuity and that personal touch with technology-driven efficiency and accuracy, financial institutions can earn more of their customers’ share-of-wallet and share-of-heart. This keynote will address how to leverage the new paradigm of human-machine collaboration to deliver greater customer value, create new sources of growth and provide more personalized human experiences at scale. Expect to hear:
·  How to harness data, transform work design and expand offerings to deliver frictionless experiences for customers and employees alike
·  Silver State Schools Credit Union’s transformational approach to member experience and share-of-heart
·  Examples of where automation can help front- and back-office branch staff to improve service and relationship value