Future Branches Boston 2019

July 23 - 24, 2019

Westin Boston Waterfront, MA

Jeremy Balkin


Head of Innovation
HSBC

Day Two: July 24th 2019 Equipping Your Branches With Best in Class Staff and Optimal Tech

Wednesday, July 24th, 2019


8:40 AM Keynote: Planning the Ultimate Branch Experience: Can You Read Your Customer’s Mind?

•Is improving customer/member experience your main goal when it comes to branch strategy?
•What experiences do you think YOUR customers expect in branch today? 
oDo they need coffee stations or tech bars? 
•How do you know what your customer expects from your brand?
oWhat tools, surveys or other strategies do you have to figure this out? 
•How did you design for these experiences? 
•How can you iterate your branches to keep up with customer expectations? 
oEspecially given how hard it is to get branch transformation projects started and completed

9:00 AM Keynote Q&A: Planning the Ultimate Branch Experience: Can You Read Your Customer’s Mind?

Our keynote will take five minutes of Q&A from the audience!

Check out the incredible speaker line-up to see who will be joining Jeremy .

Download The Latest Agenda