Jeffrey Davenport

President & CEO Norstate Federal Credit Union

I’ve been in the financial services industry for 38 years with banks, credit unions, and insurance, currently serving as the President/CEO of NorState FCU, a $278 million asset size, 14000-member community credit union in Northern Maine.
Spent 9 years in banking working in Management and Commerical Lending for both Fleet Bank of Maine and Key Bank of Maine.
Have served in executive leadership roles in three different credit unions in New England for a total of 15 years.
Served as Divisional Vice President of Sales for CUNA Mutual Group working with mid-sized credit unions in the Northeast.
Served as a Financial Consultant with CUNA Mutual Group working with credit unions of all sizes along the East Coast, which included speaking at various credit union events around the country on the topic of the economy and credit union industry updates and facilitating strategic planning sessions for credit union boards and leadership.
Served as Chair for the New England Credit Union Executive Society.
Served on the MA Share Insurance Corporation Board of Directors and Advisory Council.
I have also been an Adjunct Professor in the Business Program for three different universities over the past 20 years and am currently teaching Strategic and Business Communication classes at the University of Maine in Presque Isle.

Equipping Teams and Branches to be Human-First, Tech-Assisted Relationship Builders

2:10 PM Track A: Panel: Building a High-Performance, Experience-Driven Culture

High-performing banks and credit unions don’t just deliver strong results—they create trust, loyalty, and standout member/customer experiences by design. In an environment shaped by rising competition, digital acceleration, and evolving customer expectations, culture has become the connective tissue between strategy, service, and sustained performance. This panel brings together leaders who are intentionally building cultures where teams are empowered to deliver exceptional member experiences at every touchpoint. Through candid conversation and real-world examples, panelists will explore how leadership behaviors, performance systems, and experience-driven values come together to drive both operational excellence and deeper member trust. Join this discussion to learn how organizations are:

Establishing cultural foundations that drive engagement, accountability, and high performance
Developing leaders who inspire trust, ownership, and collaboration
Aligning culture, strategy, and performance goals to strengthen results across teams
Embedding member experience into day-to-day decision-making
Strengthening frontline and internal collaboration to deliver high-quality service

Check out the incredible speaker line-up to see who will be joining Jeffrey.

Download The Latest Agenda