Jackie Hudson

GVP & GM, Branch Workforce Solutions Verint

Jackie Hudson is the Global Vice President and General Manager of Verint Branch Workforce Solutions. Jackie is one of the industry’s leading branch workforce optimization professionals who has delivered measurable results improving efficiency, productivity, and sales effectiveness in retail banking. She is an experienced technology and consulting executive who has pioneered new offerings and solutions and worked closely with banking leaders across the globe.

Day One: June 24th 2024

11:10 AM Keynote Panel: We MUST Overcome the Silos: Pushing Past the Walls That Have Been Put Up Across Your Business

The retail banking ecosystem is complex and involves many departments working together and sharing information. Customers don’t want to see silos and expect a seamless experience across all channels. How do you set up your organization internally to make sure that constant communication is flowing across the channels? Expect to hear about:

· Pinpoint the departments you need to collaborate with in order to have an end to end picture of your customer

· Create common objectives and organizational goals that help departments align

· Instill the importance of customer experience across the organization with trainings and CX advocates

· Make sure that your customer doesn’t see whatever seams might exist between the channels/silos

Check out the incredible speaker line-up to see who will be joining Jackie.

Download The Latest Agenda