Gregg Stephens | Future Branches Boston

Future Branches Boston 2026

June 15 - 17, 2026

Sheraton Boston, MA

Gregg Stephens

Gregg Stephens

Fraud Strategy Manager First Technology Federal Credit Union (DCU Division)
Gregg Stephens joined the DCU Division of First Tech Federal Credit Union in 2021 and is currently the Fraud Strategy Manager. Gregg has over 30 years of experience in financial services and insurance with background in technology development and support, project management, process improvement, security and fraud and information systems audit. Gregg has spent most of the past 18 years in security and fraud delivering solutions in cyber fraud prevention, fraud operations improvement, customer education and awareness, risk assessment and fraud regulatory remediation. Gregg holds a Bachelor of Liberal Arts Degree from the University of NH where he majored in Political Science and minored in Criminal Justice. He received his MBA from The Olin School of Business at Babson College in Wellesley MA. He is a Certified Fraud Examiner and a retired Certified Information Systems Auditor. He is an active member of the Association of Certified Fraud Examiners (ACFE) as well as the International Association of Financial Crime Investigators (IAFCI). Gregg resides in NH (for the last 40+ years) with his wife of 31 years. They have one adult son and are active outdoor enthusiasts!

Equipping Teams and Branches to be Human-First, Tech-Assisted Relationship Builders

11:40 AM Panel: Balancing Fraud and Friction in Account Opening and Onboarding

As digital account opening continues to grow, fraudsters are keeping pace—using AI, synthetic identities, and social engineering to slip through the cracks. The risk tied to account opening has expanded well beyond any single team or channel, touching digital platforms, contact centers, and branches alike. Onboarding has become one of the most critical moments to get risk right—without undermining trust or slowing down good customers. Panelists will explore how fraud is changing, as well as the human side of fraud prevention—equipping frontline staff to recognize red flags, supporting customers during high-stress moments, and balancing friction with protection. Attendees will leave with a clearer view of:

  • How fraud and identity risk are evolving in account opening and onboarding
  • Balancing speed, service, and compliance during high-risk onboarding moments
  • Aligning fraud, risk, and branch teams around shared protocols
  • Practical strategies for communicating with customers when friction is necessary
  • What’s next in identity, verification, and onboarding controls—and how branches will be impacted

Check out the incredible speaker line-up to see who will be joining Gregg.

Download The Latest Agenda