Future Branches Boston 2021

2021

The Westin Copley Place, Boston, MA

Felipe A. Flores, VP, Retail Transformation, Employee Experience Lead at PNC Bank
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Felipe A. Flores


VP, Retail Transformation, Employee Experience Lead
PNC Bank

Check out the incredible speaker line-up to see who will be joining Felipe A..

Download The Latest Agenda

Day One: Thursday July 23rd 2020 Reimagining Branch Design, Staffing & Technology

Thursday, July 23rd, 2020


3:00 PM Case Study REMIX: Untethering Your Staff From the Teller Line with More Flexible Technology

The employees in your branches represent the best possible opportunity your branches have to remain relevant. They have the power to provide better customer experiences, keep things running efficiently and facilitate growth. Are you giving your in branch employees the tools they need to live up to the expectations being placed on them? 
• Knowing the role your employees are playing within your branches
• How are they interacting with the customer and where?
• Thinking about how they need to work and asking them what technology would be helpful for them in their role
• Picking the right tool for them to use while assisting customers
• Likely needs to be mobile and have everything they need at their fingertips
• Making sure they right data and documentation is in their device

After 20 minutes of presenting, our presenter will ask the audience to discuss a follow up question together in small groups for 10 minutes.