Eric Hilaire

Co-Founder Vaultright

Hilaire co-founded VaultRight with a vision to modernize outdated paper-based and ineffective branch operations practices still prevalent in thousands of financial institutions nationwide. Hilaire has more than 20 years of experience in the financial services industry serving in executive leadership roles overseeing Retail Banking and Technology. Hilaire holds an MBA from Oklahoma State University and a Bachelor of Business Administration with a concentration in Management Information Systems from The University of Oklahoma.

Day Two: Meeting Customers’ and Members’ Expectations with Excellent Experiences

8:05 AM Chairperson’s Opening Remarks

9:20 AM Panel: Innovating at the Crossover of Digital and In-Person Channels

Is it human? Is it digital? Is it a super interesting and revolutionary crossover? Innovations that merge digital convenience with in-person care are transforming the way customers experience banking. Join us to explore how banks and credit unions are innovating at the intersection of digital and in-person services, blending cutting-edge technology with the human touch to deliver exceptional value where the customer is at, or wants to be. Attendees will also gain insights into:

evaluating your channels and CRM to find gaps in data and experience
leveraging customer data for more tailored and meaningful interactions
new ways to incorporate technology into the in-person experience and humans into the digital experience
crafting a strategy that unites digital and physical channels under one cohesive brand vision

Check out the incredible speaker line-up to see who will be joining Eric.

Download The Latest Agenda