Future Branches Boston 2019

July 23 - 24, 2019

Westin Boston Waterfront, MA

Corey LeBlanc

Chief Digital and Innovation Officer
Origin Bank

Day Two: July 24th 2019 Equipping Your Branches With Best in Class Staff and Optimal Tech

Wednesday, July 24th, 2019

3:05 PM PANEL REMIX: Part One Motivating Your Frontline Employees to Provide Exemplary Customer Experiences

Your frontline is the backbone of your brand. They have face to face interactions with your customers every day. Their reactions to situations will shape how customers feel about you and can keep customers from abandoning you – especially if your employees take the time to develop trusted relationships with them. Join this session to hear more about: 
•How to get frontline employees bought into customer experience
•Creating a CX culture that promotes this buy in
•What methods of motivation keep employees going, even when they might be dealing with upset customers
•How to establish a culture that motivates, not just pay them to do better

Check out the incredible speaker line-up to see who will be joining Corey.

Download The Latest Agenda