Day One: Thursday July 23rd 2020 Reimagining Branch Design, Staffing & Technology
Thursday, July 23rd, 2020
The rampant shuttering of branches has slowed down in the past two or three years and now, banks are even starting to open some branches. Why? Because branches still remain the best way for a bank to enter a new market and they are the biggest sources of revenue for a bank. But, for those that don’t have the luxury of adding new locations to grow, how do you start bringing new money in from existing and new clients? In many cases, that involves adding in new technology that will both move easy transactions to self-service and put the needs of the customer right in the hands of your teller. With less menial transactions to take care of and more info on the customers walking in the door, your tellers can start to grow relationships with their customers and become advisors- long term relationships like these are the best way to get your customers to trust you enough to buy more of your products. Join this keynote to hear how top banks and credit unions are approaching the growth opportunities that their branches present. Our speaker will discuss
• The overall vision of their growth
• How they are leveraging the branch in their overall growth strategy
• Competing against FinTechs and large tech behemoths (Amazon, Google)
• Calculating ROI of such growth initiatives
After 20 minutes of presenting, our presenter will ask the audience to discuss a follow up question together in small groups for 10 minutes.