Catherine Dillon

Experience the transformation of a 170-year-old banking landmark into a modern, community-focused destination. In this engaging session, BankFive explores how they reimagined a historic North Main Street location — from securing board approval for a bold $16M investment to rallying community support and thoughtfully preserving its architectural heritage. Learn how intentional design blended history with innovation, creating flexible, welcoming spaces that reflect how customers want to bank today. Discover how sustained employee engagement kept energy and momentum high throughout the four-year journey.

The end result brings the vision to life, creating a branch that serves as both a workplace of pride and a hub for connection.

This session offers practical insights and inspiration for institutions looking to evolve their branch strategy, proving that with the right vision and commitment, even the most legacy-rich spaces can become a blueprint for the future of banking.