Cania Infante

Is it human? Is it digital? Is it a super interesting and revolutionary crossover? Innovations that merge digital convenience with in-person care are transforming the way customers experience banking. Join us to explore how banks and credit unions are innovating at the intersection of digital and in-person services, blending cutting-edge technology with the human touch to deliver exceptional value where the customer is at, or wants to be. Attendees will also gain insights into:  

• evaluating your channels and CRM to find gaps in data and experience 
• leveraging customer data for more tailored and meaningful interactions 
• new ways to incorporate technology into the in-person experience and humans into the digital experience 
• crafting a strategy that unites digital and physical channels under one cohesive brand vision