Bryan Christensen

The employees in your branches represent the best possible opportunity your branches have to remain relevant. They have the power to provide better customer experiences, keep things running efficiently and facilitate growth. If you are doing one thing in branch, it should be focusing intensely on training and development for your current staff. Your staff needs to know customers, they need to know their finances and be ready to help with anything you may need. It’s a completely personalized approach to banking and can be possible with the right employee and the right technology. How are banks finding, hiring, training and career pathing stellar employees like this and training them with the right tech to anchor their branch strategy? Join this panel to hear more about:

·      Surveying your current employees to find out what attracts them to working at your institution

·      Realigning your company values where needed to stay attractive to employees

·      Starting a new employee off with strong onboarding that prompts a feeling of belonging

·      Setting up employees with coaches and mentors that help career path employees

·      Incenting employees where necessary to keep them on the path you’ve laid out