Future Branches Boston 2024

June 24 - 25, 2024

The Westin Copley Place, Boston, MA

Breana Wolfert

AVP Branch Operations Project Management American Heritage Credit Union

Day Two: June 25th, 2024

2:50 PM Panel Discussion: Differentiating With Highly Personalized Customer Experiences

·      Gathering and analyzing customer data to understand customer preferences, purchase history, and behaviors to create personalized recommendations, offers, and promotions that resonate

·      Offering personalized product recommendations based on customers' unique tastes and needs

·      Using technology such as AI to curate personalized collections and provide a tailored shopping experience.

·      Engaging with customers on a personal level through targeted and relevant communication.

·      Creating exclusive experiences for loyal customers to make customers feel valued and appreciated for their continued support

Check out the incredible speaker line-up to see who will be joining Breana.

Download The Latest Agenda