Future Branches Boston 2021


The Westin Copley Place, Boston, MA

Amanda Craig, Chief eXperience Officer at Honor Credit Union
Honor Credit Union Logo

Amanda Craig

Chief eXperience Officer
Honor Credit Union

Check out the incredible speaker line-up to see who will be joining Amanda.

Download The Latest Agenda

Day Two: July 24th 2020 Focus on What Matters Most: Your Customers & Their Needs in Branch

Friday, July 24th, 2020

3:05 PM Checklist Panel: Establishing an Internal Culture of Customer Centricity

A panel of experts who will talk through the need to haves for a certain initiative they underwent. In this case, how they have created a culture of customer centricity within their organization.  At the end of the panel, each panelist will share their biggest need to have and a checklist of them will show up on the screen so you have it to implement when you hit the ground running with your team. Discussion topics will include: 
• Deciding the level of advocacy you need from the c-suite to hit your goals
• Do you need their buy-in to influence other departments or do you need their money to buy new technology?
• Preparing specific metrics and market research to prove your case
• Understanding what the goals of your business leaders are so you can target the issues that matter most to them