AJ Pratt

Strong branch performance depends on how consistently employees build knowledge, confidence, and coaching habits over time. In this case study, see how institutions are using digital coaching tools to reinforce learning in the flow of work, support frontline managers, and improve execution across teams. From onboarding to daily reinforcement, this session explores how coaching can become a practical part of branch culture rather than a separate initiative. 

You will leave with ideas on how to: 

• Build coaching into daily branch routines without adding burden
• Reinforce product knowledge and service behaviors more consistently
• Equip managers with tools for more effective frontline development
• Improve employee confidence through continuous learning
• Connect coaching efforts to branch performance goals