Future Branches Boston 2019

July 23 - 24, 2019

Westin Boston Waterfront, MA

Future Branches Blog

At Future Branches Boston we love giving away plenty of free content, so you can always keep up with the latest developments in the industry. Below we have a few of our most popular articles and case studies.

UK Hopes the Post Office to Help Support Its Network of Bank Branches

The Post Office has offered limited banking services for some time now, allowing customers to perform simple transactions such as paying in and withdrawing money from their accounts, but the relationship between banks and the Post Office is now becoming even deeper.

Banks Need to Balance Technology and Human-Run Banking Options

First, branches offer The impression of security. Customers want to be able to trust their financial institutions, and the presence of a physical branch offers that reassurance. Digital banks just don't have a physical presence and can seem nebulous and opaque as a result.

Could Chatbots Hold the Answer to the Human/Technology Imbalance?

More and more businesses are using chatbots as a way of boosting the power of their customer service capabilities. Customers can access chatbots though popular messaging services such as Facebook, or through proprietary systems found on company websites, and interact with them to find answers to a range of common queries.

Banks are Finding Ways to Balance the Needs of Multiple Generations

One of the biggest mistakes any business can make is to think it knows instinctively what its audience wants. Given that we live in an age of unprecedented access to information, assumptions are unnecessary and counterproductive.

Bank of Montreal Is Building a "Green" Office Space Powered by FinTech

The tower will also stand as a model of progressive workplace design and improved efficiencies, complete with next-generation digital technology, abundant natural light, and modern workplace design practices designed to facilitate improved collaboration between staff.

BBVA Compass Driving Digital Banking With Their Ominchannel Strategy

Omnichannel banking offers perhaps the best chance for the ongoing survival of the physical branch. However, there's certainly something to be said for the local branch acting as a brand awareness billboard as well.

Suncoast Counters Climate Change with Its New Zero Energy Branches

Suncoast has been trying to fight man-made climate change for over a decade through recycling initiatives, among other things. The company realized it could do more, however, and began retrofitting many of its branches with renewable energy solutions.

Think Cash Is Dead? Not So Fast. Here's Bank Of The West's Strategy

Millennials are killing cash, right? In the 2018 edition of its annual Health of Cash study, ATM provider Cardtronics has discovered that this logical and widely-held assumption may not be entirely backed up by the numbers.

Virtual Reality Is Becoming a Banking Reality

Finance often being a somewhat intangible beast, virtual reality could help make it a little clearer in the eyes and ears of customers. Banks are reconsidering the best way to present a variety of banking concepts to their clients, with visualization being a promising avenue of research.

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