Tracy Matula

Going on 22 years with SECU, Tracy has played a pivotal role in SECU’s growth and success. She’s held multiple roles within the credit union and was tasked with converting the first SECU Branch to the Video Teller Center platform. After successfully converting that membership base, she continued to be a resource for future branch conversions and helped to prepare the team and the members on the virtual teller experience. Tracy has a track record of leading high performing centers, leading her to her next role as a Sales and Service Coach. In this role, Tracy was able to take her expertise in coaching and influencing to drive success. During the pandemic, Tracy was responsible for leading the pilot for a Virtual Financial Center and the software that would be used to implement this project. When the time came to open the Virtual Financial Center, Tracy stepped in to lead this important initiative. Since helping to launch SECU’s Virtual Financial Center, she has worked on developing procedures and sales tools that have led to the success and exponential growth of this virtual option for SECU’s membership base. SECU will continue to leverage Tracy’s credit union experience and her virtual acumen to continue to grow our Virtual Financial Center and to heighten the virtual experience for SECU’s members. Outside of SECU, Tracy enjoys spending time with her husband and three children and is an avid football fan.