Sundeep Kapur

Change is relentless, and the challenges keep stacking up. We need deposits, loans, and engaged consumers. We’re navigating economic uncertainty, optimizing financial products and pricing, and balancing our infrastructure - branches, call centers, self-service, digital, and community engagement. We’re under pressure to simplify complex experiences while managing both internal and external threats. Self-reported fraud is real - whether accidental, opportunistic, or just plain malicious. There are strains on income and income streams are shifting, compliance burdens are growing, plus personalization must coexist with privacy concerns. Meanwhile, new currencies, cryptocurrencies, and real-time money movement continue to evolve. And let’s not forget the rising bar of consumer expectations—shaped by brands like ours and, often, even better experiences from other industries. Then there’s the competition—local, national, digital, embedded, and beyond. 

Join us for a fast-paced, engaging session where we’ll break down at least 25 challenges that keep us up at night—delivering sharp insights, real solutions, and damn good practical learning. 

We offer checking accounts in a world where checks are disappearing. We issue debit, credit, and prepaid cards while digital transactions dominate. We visit branches for auto loans when, soon, the car could drive itself to you. We structure loans with fixed rates and traditional terms - products that made perfect sense yesterday seem a little less relevant today, and raise the question: will they still make sense tomorrow? 

Join us for a forward-thinking discussion on the financial products of the future. We’ll explore how our infrastructure will evolve, the shifting roles of our people, and how we should brand ourselves to define our true value proposition. 

Come prepared with three key insights: 

1. What financial products you believe will be essential in the future. 
2. The unique value your financial institution delivers to its members. 
3. Your perspective on what sets your institution apart in a rapidly changing landscape. 

Expect a session filled with data-driven insights, interactive discussions, and truly definitive ideas that will shape the future of financial services.