Steve Hamilton

Branch Transformation Lead
Ponce Bank

Day Two: July 24th 2019 Equipping Your Branches With Best in Class Staff and Optimal Tech

Wednesday, July 24th, 2019

•How do you define the universal teller role within your institution? What does it look like to you?

•What did you decide to move to this model? What drove this change?

•How do you tell your staff that you are moving to a Universal Teller role- what does that look like?

oWhen do you tell them?

oHow do you explain what this will mean for their career development?

•What are the best training strategies for the universal banker role?

oHave you tried - Mentorship? Rewards?

oDo you have the proper resources for this training?

Check out the incredible speaker line-up to see who will be joining Steve.