Stephanie McClendon | Future Branches Boston

Future Branches Boston 2025

June 23 - 24, 2025

The Westin Copley Place, Boston, MA

Stephanie McClendon

EVP, Chief of Community Banking First Federal Bank

Stephanie McClendon started her banking career with First Federal in March 1999.  In the start of her career she developed many talents by taking on roles such as teller, customer service representative, branch manager, consumer lender, and mortgage originator.  In August 2006 she assumed the role of Regional Manager overseeing 11 branches in 6 counties.  In 2016, Stephanie then expanded her role to Director of Retail Banking responsible for Retail Sales covering 27 branches in 14 counties.  As Director of Retail, she oversaw the retail banking department, which has over $3 billion in deposits and $42 million in consumer loans.  While directing this effort, Stephanie also maintained a customer deposit portfolio as well as maintaining relationships with the Public Funds portfolio.  In addition, she directly managed the Regional Managers and Relationship Business Development Officers. For the past 9 years, she has served on the First Federal Executive Council.  During her time as Director of Retail, she implemented measures to expand and improve a consistent standardized sales approach.  Her area of expertise is enhancing retail customer deposit relationships with a focus on company culture and leadership.

Stephanie’s commitment to building relationships and a stronger community is evident by her service to First Federal and the counties she serves by currently volunteering her time on local boards such as Live Oak Community Charity Foundation and Meridian Health Board.  She has previously been a board member and past President for United Way of Suwannee Valley, past President and Secretary of ARC North Florida, past President and Board Member of Altrusa International, founding member and Treasurer of Suwannee Academic Boosters, and Riveroak College Advisory Committee member for the business academy.


Day One: Branch Innovations in a Fast-Changing World

11:50 AM Panel: Best Practices for Combating Fraud and Protecting Member Data

Impersonation fraud is on the rise, fueled by sophisticated tactics and tools like generative and voice AI, which make it easier for bad actors to deceive both institutions and their members. Protecting member data requires a proactive, multifaceted approach that combines cutting-edge technology, strong identity verification practices, and vigilant staff training. This panel brings together industry leaders to explore best practices for preventing and mitigating impersonation fraud, including: 

  • Looking for security gaps and leveraging new tools to detect and flag fraudulent activity 
  • Understanding the telecom perspective on impersonation fraud and utilizing its knowledge 
  • Strengthening identity verification protocols to ensure data security 
  • Training frontline and back-office teams to recognize and respond to impersonation attempts 
  • Staying ahead of evolving fraud trends to safeguard your institution and its members 

Check out the incredible speaker line-up to see who will be joining Stephanie.

Download The Latest Agenda