Future Branches Boston 2021

2021

The Westin Copley Place, Boston, MA

Stephanie McClendon, EVP, Director of Retail Banking at First Federal Bank
First Federal Bank Logo

Stephanie McClendon


EVP, Director of Retail Banking
First Federal Bank

Check out the incredible speaker line-up to see who will be joining Stephanie.

Download The Latest Agenda

Day One: Thursday July 23rd 2020 Reimagining Branch Design, Staffing & Technology

Thursday, July 23rd, 2020


12:35 PM Take Three Talks: Setting Your Branch Employees Up for Future Success in Your Transformed Network

During this brand new speaking format, 3 presenters will each spend 7 minutes presenting their approach to the same business challenge. In this case, they will be discussing how they have set their universal bankers and branch managers up for success in their transformed network.  After all three have presented, they will have a few minutes to answer Q&A together. Expect to hear how all three presenters have:
• Rethought the purpose of their branch staff
• Retrained their staff to go along with their new branch purpose 
• Given their employees easier technology to use 

Day Two: July 24th 2020 Focus on What Matters Most: Your Customers & Their Needs in Branch

Friday, July 24th, 2020