Sean Albertson

Customer Experience (CX) doesn’t exist in a vacuum. Your ability to deliver value, trust, and empathy to customers depends on how aligned the rest of your experience is—your Career fulfillment, your Community connections, and your Core well-being. When these rivers flow in harmony, the result is stronger customer loyalty, higher engagement, and long-term business success.

In this session, discover how the 4 C’s of Experience framework can help you align your personal and professional journeys to deliver exceptional CX outcomes. You’ll learn how to identify and navigate the obstacles that disrupt your rivers using the FIND and BREAK frameworks, and explore actionable strategies to enhance both your customer relationships and your leadership capacity.

Takeaways:

• Drive CX Excellence: Understand how alignment across the 4 C’s—Customer, Career, Community, and Core—directly impacts the trust, ease, and empathy you deliver to customers
• Enhance Personal and Team Resilience: Use the FIND framework to identify and address the challenges that hinder your ability to lead with clarity and purpose in CX roles
• Break Down Obstacles: Apply the BREAK framework to overcome silos, misalignment, and friction in your organization, fostering a culture of collaboration and innovation
• Strengthen Cross-River Connections: Learn how a thriving Career, supportive Community, and resilient Core amplify your capacity to deliver impactful CX strategies