Michelle Kile

EVP, Chief Retail Officer Washington Trust

Michelle Kile is a highly accomplished, performance-driven, and solutions-oriented leader with over two decades of experience and demonstrated success in delivering outstanding results with the banking sector through strategic planning and implementation. Her expertise lies in orchestrating and executing forward-looking operational strategies and plans for exceeding performance targets related to business development, customer satisfaction, compliance, and financial growth. Michelle has worked for national, regional, mutually chartered, stock banks, and credit unions. Her vast experience is showcased by her proficiency in evaluating retail banking products, services, trends, and tactics, from a continuous improvement standpoint.

Equipping Teams and Branches to be Human-First, Tech-Assisted Relationship Builders

10:40 AM Keynote: Age with Wisdom: Redefining Financial Guidance for Later Life

As financial institutions focus on emerging generations, Washington Trust Bank has chosen a different path: doubling down on serving an often-overlooked segment—older adults and their caregivers. In this keynote, Michelle Kile shares how the Age with Wisdom program provides guidance, tools, and resources for banking, lending, and wealth management while supporting life and estate planning. This holistic approach helps customers navigate life changes, plan for the future, and feel confident in their financial and personal decisions, positioning the bank as a trusted partner across all stages of life.

Join this keynote to discover how to:

Understand the unique financial and life planning needs of aging customers and their caregivers.
Explore strategies to provide holistic guidance that goes beyond traditional banking products.
Integrate resources and advice into estate and life planning to enhance customer trust and loyalty.
Create programs that differentiate the institution by focusing on meaningful, long-term relationships.
Learn how serving older adults strategically can complement broader market and generational initiatives

Check out the incredible speaker line-up to see who will be joining Michelle.

Download The Latest Agenda