Day Two: July 24th 2019 Equipping Your Branches With Best in Class Staff and Optimal Tech
Wednesday, July 24th, 2019
Your institution has to find a way to balance the convenience of technology and the desire for customers to have self
service while maintaining the human element that makes customer feel a connection to your brand. Keeping things
impersonal will give a customer no reason to stick with your company if they are offered a better deal somewhere else.
Also, there are still plenty of baby boomer customers who complete transactions in branch and despite the fact that millennials like to do things online, they still like to talk to branch employees about more complex things, like loans or investing. How can you balance all of this to make sure you are providing exactly the level of service your customer wants? Join Mark Sanchioni of UnitedBank as he walks us through how this is done at his institution.
Our keynote will take five minutes of Q&A from the audience!