Lindsey Strange

SVP, Chief Retail Officer Valley Strong Credit Union

Lindsey Strange is the Senior Vice President, Chief Retail Officer for Valley Strong Credit Union, where she oversees the retail banking operations, focusing on enhancing member service, developing and implementing growth strategies and managing product offerings to meet the financial needs of our communities.

With more than 20 years in the financial industry, Lindsey brings extensive experience in retail and business banking. Lindsey earned her Bachelor of Science Degree in Business Management from the University of Phoenix and is a graduate of Pacific Coast Banking School at Washington University. She embodies the principles of servant leadership, dedicating herself to the development and empowerment of her team.

Lindsey and her husband Rob have been married for nearly 20 years. They live in the greater Sacramento area and have 2 daughters together. She is a fitness enthusiast, making it a commitment to take better care of herself and pushing towards new limits, which led to her becoming a fitness competitor. When not working or competing, you will find Lindsey courtside cheering on Claire’s volleyball team or chanting from the bleachers at Hailey’s softball games. In what is left of her free time, Lindsey enjoys spending time with her family, indulging in fine dining experiences, and baking a mean peach cobbler.

Day One: Branch Innovations in a Fast-Changing World

9:10 AM Panel: A Human Edge: Defining the Branch of the Future

As digital banking reshapes customer preferences, branches have a unique opportunity to redefine their role as essential touchpoints in fostering trust and loyalty. This keynote explores the unique value that human-centered service provides in a technology-driven world. Gain actionable strategies to transform your branches into vital components of an omnichannel banking experience. Drawing on cutting-edge examples and future trends, this session demonstrates how branches can go beyond transactions to deliver personalized, high-impact engagements. Get inspired to:

position and craft branches as relationship hubs that complement digital banking
integrate new technologies to enhance—not replace—human interaction and deliver expert, empathetic, and adaptive customer service
creating experiences that build loyalty and trust across generations and locations in an increasingly digital era

Check out the incredible speaker line-up to see who will be joining Lindsey.

Download The Latest Agenda