Future Branches Boston 2024

June 24 - 25, 2024

The Westin Copley Place, Boston, MA

Heiwote Tadesse

EVP-Member Relations Associated Credit Union

Heiwi never imagined her unique upbringing would help prepare her to become the Executive Vice President of Member Relations at Associated Credit Union, a $2 billion financial institution that serves more than 154,000 members at 18 locations in Atlanta, Augusta, Carrollton, and Dawsonville. Between being raised by a mother who worked for the United Nations and attending a multicultural school with students of 60 different nationalities, Heiwi learned how to empower, lead, and understand people from all backgrounds and beliefs — a vital skill set for her current position that serves a diverse metropolitan area. Heiwi not only sets best practices and goals to achieve outstanding member service, but she also manages hundreds of employees, identifying those future leaders and investing in their growth. She knows that with hard work and encouragement, they can achieve more just like she has since she started as a branch service representative 23 years ago. Heiwi serves on the LSCU Foundation’s Community Spark Projects Advisory Council. Global Women's Leadership Network Sister Society member. Heiwi has a Bachelor of Business Administration from Mercer University, a Master of Public Administration from Strayer University, and a graduation diploma from the Southeast CUNA Management School. She was recently awarded Professional of The Year for GA by the League of Southeastern Credit Unions & Affiliates

Day Two: June 25th, 2024

9:00 AM Keynote Panel: Setting Employees up for Success: Retaining Your Workforce with Long Term Engagement

The employees in your branches represent the best possible opportunity your branches have to remain relevant. They have the power to provide better customer experiences, keep things running efficiently and facilitate growth. If you are doing one thing in branch, it should be focusing intensely on training and development for your current staff. Your staff needs to know customers, they need to know their finances and be ready to help with anything you may need. It’s a completely personalized approach to banking and can be possible with the right employee and the right technology. How are banks finding, hiring, training and career pathing stellar employees like this and training them with the right tech to anchor their branch strategy? Join this panel to hear more about:

·      Surveying your current employees to find out what attracts them to working at your institution

·      Realigning your company values where needed to stay attractive to employees

·      Starting a new employee off with strong onboarding that prompts a feeling of belonging

·      Setting up employees with coaches and mentors that help career path employees

·      Incenting employees where necessary to keep them on the path you’ve laid out  

Check out the incredible speaker line-up to see who will be joining Heiwote.

Download The Latest Agenda