Caterina dePasquale

Executive Vice President, Director of Consumer Banking Operations Apple Bank

Caterina (Cathy) dePasquale is a seasoned bank executive with a passion for transformative banking and operational efficiency. With dual degrees – a Master of Business Administration (MBA) and a Master of Science in Organizational Management – and three decades in the industry, Caterina brings a wealth of knowledge and hands-on expertise to the financial sector. Her career is marked by a commitment to driving innovation and streamlining processes to enhance customer experience and organizational effectiveness. With her enthusiastic leadership style, she encourages creative team thinking to generate new ideas and productive solutions. With a proven track record of success, and the selection of a highly skilled support team, Caterina spearheaded the seamless completion of a core banking system conversion at Apple Bank. Her keen attention to detail were instrumental in navigating the complexities of the conversion process, ensuring a smooth transition with minimal disruption to customers and stakeholders alike. Currently, Caterina is leading a comprehensive business process improvement initiative spanning all aspects of Consumer Banking. To streamline operations and prepare the division for future scalability, her strategic approach and dedication to efficiency is resulting in significant enhancements across the bank including optimizing workflows, implementing RPA, resource allocation and centralization. The outcome of these efforts is a scalable model designed to meet the evolving needs of the bank, helping to position Apple Bank for sustained success in the future. Outside of the boardroom, Caterina enjoys spending time with her family and friends, exploring new cultures through travel, and indulging her love of reading, preferably on the beach.

Day Two: Meeting Customers’ and Members’ Expectations with Excellent Experiences

9:20 AM Panel: Innovating at the Crossover of Digital and In-Person Channels

Is it human? Is it digital? Is it a super interesting and revolutionary crossover? Innovations that merge digital convenience with in-person care are transforming the way customers experience banking. Join us to explore how banks and credit unions are innovating at the intersection of digital and in-person services, blending cutting-edge technology with the human touch to deliver exceptional value where the customer is at, or wants to be. Attendees will also gain insights into:

evaluating your channels and CRM to find gaps in data and experience
leveraging customer data for more tailored and meaningful interactions
new ways to incorporate technology into the in-person experience and humans into the digital experience
crafting a strategy that unites digital and physical channels under one cohesive brand vision

3:10 PM Branch Network Roundtables

As we wrap up, join your peers for a roundtable designed to distill the most impactful ideas, themes, and discussions from across our time together. This collaborative recap will highlight major insights, practical strategies, and emerging trends that surfaced during the sessions—ensuring you leave with clarity and inspiration. Whether you’re looking to reinforce what you’ve learned, identify actionable next steps, or share your own reflections, this is the space to connect the dots and consider how you’ll take the conversation forward within your own institution. Come ready to listen, contribute, and walk away with a clearer path for applying new knowledge in meaningful, measurable ways.

Candice Healy, Senior Vice President, Director of Retail Banking, Arrow Bank
Caterina dePasquale Executive Vice President, Director of Consumer Banking Operations, Apple Bank

Check out the incredible speaker line-up to see who will be joining Caterina.

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