Alexandra Pelletier | Future Branches Boston

Future Branches Boston 2025

June 23 - 24, 2025

The Westin Copley Place, Boston, MA

Alexandra Pelletier

SVP - Retail Banking Administration Officer Bank of New Hampshire

Day One: Branch Innovations in a Fast-Changing World

4:45 PM Interactive Thought-Leader Roundtables

Interactive Thought-Leader Roundtables

Be sure to join these interactive roundtable sessions and take a deep dive into the specific areas you came to discuss. Opportunities to sit and learn from executives like these do not exist elsewhere. Take control of your own event experience.


Topic TBD

-       Speaker TBD, BUSINESSNEXT


Topic TBD

-       Carla Trombly, SVP of Banking Transformation, DBSI


Topic TBD

-       Ryan Karnas, Senior Director, Product Management, Somos

Engaging Small Businesses in a Noisy, Busy, and Post-Covid World

-       Heather Capraro, Regional VP, Senior Business Relationship Officer, Franklin Savings Bank


Taking the Stigma Out of Sales via Needs-Based and Relationship-Focused Messaging

-       Steve Matejka, Executive VP, Chief Operating Officer, Valley Strong Federal Credit Union


 Virtual Branches and Video as a Compliment to the In-Branch Experience

-       Mark Hightower, Vice President of Retail, Listerhill Credit Union


The Dos and Don’ts of ITM Roll Out

-       David V. Kaiser, SVP, Retail Services, Central One Federal Credit Union


Increasing Employee Retention with Long Term Engagement            

-       Alexandra Pelletier, SVP - Retail Banking Administration Officer, Bank of New Hampshire

Day Two: Meeting Customers’ and Members’ Expectations with Excellent Experiences

2:20 PM Panel: Closing the Gaps in Account Opening and Customer Acquisition!

Account opening and onboarding are the gateways to customer relationships and a critical step in acquisition strategies for banks and credit unions. Yet, friction in the process—whether due to outdated technology, complex onboarding, or lack of alignment across channels—can turn potential customers away. This panel will examine how financial institutions can streamline and enhance the account opening experience to attract and retain more customers. Industry leaders will share insights into designing intuitive, seamless account opening processes that cater to both digital-first and branch-reliant customers. Discussions will include

  •  leveraging and integrating technology to help with KYC and compliance requirements efficiently
  •  maintaining a human touch where it matters most
  • finding and addressing pain points along the account opening customer journey
  •  creating strong AND favorable first impressions that build interest

Check out the incredible speaker line-up to see who will be joining Alexandra.

Download The Latest Agenda