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Fraud prevention has become a key focus for financial institutions as digital banking expands. However, even with increasing cybersecurity risks, banks and credit unions must also protect against telecommunications fraud through phone lines and other channels. This report explores how financial institutions are using fraud detection and prevention strategies to protect customers and the institution from loss. The report also reveals how institutions’ data strategies are shifting in the current security environment, with man focusing on integrating different types of data, including phone number information, into security measures for both online and in-branch banking.

The results of a recent study of leaders at banks and credit unions reveal that they continue to struggle with technological disruption, evolving customer expectations, and intensifying competition from fintech innovators. Although most of the respondents have made significant advancements in areas like technology implementation and personalization, customers and members continue to experience friction during the account opening and loan origination processes. This report provides key benchmarking data, actionable insights, and critical suggestions for banks, credit unions, and their branch networks.

Based on a Q3 2024 survey by Future Branches Insights, this industry benchmarking report offers valuable insights into the evolving branch strategies of banks and credit unions, highlighting key strategies and challenges within the sector. Among other trends. the report underscores the transformative potential of artificial intelligence in branch operations.

In this report, Future Branches Insights has gathered the key takeaways, memorable quotes, and important observations from our sessions and networking opportunities. From the changing role of physical branches in a digital-first world to the use of AI and personalized customer experiences, this report highlights the valuable knowledge shared during our time in Austin. Whether you’re reading this as a refresher or catching up on any of the live details you missed, we hope this report inspires innovation and transformation in your own organization. We hope to see you all again at Future Branches Boston in June of 2025 as well.

Technology has quickly transformed banking into a much more mobile and data-driven sector. But banks have taken steps to transform their branches, both through technology and through new models of service. This report explores how the latest innovations are transforming bank branches and what that means for both the employees and customers of banks, credit unions, and other financial service organizations. With a special focus on virtual banking and consultations, the report will identify how branches are likely to adapt their strategies over the coming months and years.

The role of the bank branch has shifted significantly in the past several years. The emergence and popularity of mobile banking changed the frequency with which consumers visited their banks. In the post-pandemic economy, banks, credit unions, and other financial organizations are reinventing their physical spaces to attract a new type of omnichannel customer. This report explores how financial organizations are changing their branches using innovative new ideas and solutions. With insights from decision makers, readers will receive insights on how to prepare their branches for the future.

As consumer-facing companies like retailers and banks continue to deploy their post-pandemic strategies, their biggest decisions are being shaped by trends in consumer behavior. For example, banks are beginning to rethink their branch strategies in the wake of consumers’ increasing adoption of online banking. This report explores the major trends shaping tomorrow’s bank branches and other consumer-facing brick-and-mortar operations. With insights from B2C leaders representing banks, credit unions, and retailers, this guide will help you meet next-generation consumer demands!

The use of biometrics is on the rise in many sectors, and there are clear benefits to the technology. Through the measurement of unique biological information such as fingerprints, individuals can be authenticated quickly and granted access to secure accounts, devices, and locations Banks, credit unions, and other financial institutions have begun to explore the viability of using biometrics technologies in the physical branch space. This report explores what role biometrics will play in physical branches over the next 10 years.