The Branch. Reimagined.

Digital banking has pushed the branch to a fundamental inflection point. Financial institutions must rethink, reimagine, and retool branches if they are to succeed.

Launched in 2016, Future Branches is the only conference that explores how leading financial institutions are revamping retail banking technology, retooling front line associates, and creating the branch and retail banking experience of the future. The event expanded so rapidly in 2018 that we are adding an additional Future Branches event on the East Coast to better serve the industry.

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"Totally exceeded my expectations! The breadth of topics, quality of speakers and panelists, engaging discussion and the valuable tidbits.”

Tammy Phelps, VP of Operations, Arbor Financial Credit Union

Be Inspired – Learn From:

Who Are Our Attendees?

Future Branches brings together senior financial services professionals responsible for retail banking technology, experience, and strategy. As Future Branches expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.

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Walk Away with Actionable Insights

Your two-day schedule at a glance:

July 23: Reimagining the Purpose of Your Branch Network

  • Keynote: Retail Isn’t Dead… And Neither is Your Branch Network
  • Keynote: Overcoming A Staid and Traditional Company Culture to Secure Buy-In For Branch Innovation
  • Panel: Your 10 Year Strategic View: Planning The Future Of Your Branch Network
  • Keynote: Mapping the Design of Your Branch
  • Panel: Enabling Growth of Your Institution with Service and Sales Automation
  • Panel: Rolling Out ITM’s: Is it Worth it for Your Footprint
  • Panel: Establishing Your Branch Mix- What Size and Style Should Go Where?

July 24: Equipping Your Branches with Best in Class Staff and Optimal Tech

  • Keynote Fireside Chat: Planning the Ultimate Branch Experience: Can You Read Your Customer’s Mind?
  • Keynote: Blending Teams and Back End Processes When Merging With Or Acquiring New Branches
  • Leveraging Your Branch Network to Drive New Customer Acquisition
  • PANEL: Taking On The Branchless Bank: Should You Be Concerned?
  • Keynote Fireside Chat: Planning Your Wealth Management or Private Wealth Strategy
  • Branch Technology Roundtable Discussions
  • Case Study: Developing Soft Skills: Turning Your Current Employees into ‘Relationship Managers’
  • PANEL: Network Segmentation: Personalizing Your Branches Based on Their Location

Who Attends Future Branches

Branch transformation is critical for all financial services companies. Our attendees represent all aspects of financial services in America, from large banking institutions to community credit unions.


Jenny Torres

Vice President of Service Center Operations
Suncoast Credit Union


Jacque Valdez

AVP of Branch Operations


Chad Davis

Senior Industry Marketing Manager

Improving the Experience in the Customer Waiting Area

Exclusive Webinar: Now Available On Demand!

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Why Attend Future Branches?

Bridge the Gap

Bring teams from across your organization together under one roof to focus on integrating the branch into your omnichannel strategy, thus streamlining the customer experience

Get Inspired

Learn more about using analytics to re-evaluate your footprint, defining what your customers want from a branch & retail banking experience, reimaging your staffing model and picking the best in-store technology from top branch innovators

 Have Fun

Curated presentations, roundtable discussions, panels and 10+ hours worth of networking functions will ensure meaningful engagement, a variety of learning formats and plenty of chances to make new friends

296 State Street
Boston, MA 02109

(617) 227-0800