Future Branches Boston 2024
June 24 - 25, 2024
The Westin Copley Place, Boston, MA
Andrew W. Fenster
Senior Vice President, Head of Retail Data, Analytics, Reporting, & Incentives M&T BankDay One: June 24th 2024
2:45 PM Case Study: A New Set of KPI’s: Measuring Employee Performance in a New Era of Important Metrics
- Understanding how the role of the branch employee (especially the personal/relationship banker) has changed
- Deciding what success means to you now that this role has changed
- Improving retention with metrics that validate relationship building as opposed to JUST sales
- Reevaluating these metrics as time goes on in order to keep up customer AND employee expectations
Check out the incredible speaker line-up to see who will be joining Andrew W..
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