Sinaed Kuntzman | Future Branches Boston

Future Branches Boston 2026

June 15 - 17, 2026

Sheraton Boston, MA

Sinaed Kuntzman

Sinaed Kuntzman

SVP Member Experience Orion Financial
Sinaed Kuntzman
A native Memphian, Sinaed Kuntzman graduated from Christian Brothers University in 2012 with her Master’s Degree in the Art of Teaching. Sinaed’s practicum in her program took her to schools all over Memphis city and the surrounding suburbs, teaching English and tutoring children in grades 7 – 12. Her passion for teaching came from the influential relationships she had with her own educators, as well as her mother’s career as an ESL teacher in Memphis-Shelby County Schools. Though she spent years preparing to be an educator, Sinaed’s journey in banking became a bridge to educating adults with financial literacy. Spending time developing experiences for Orion Financial members was a passion she pursued in earnest. Approaching 13 years with Orion Financial, Sinaed proudly oversees branch operations at all retail locations, as well as the contact center and account and loan services. Orion Financial has been a gateway to understanding the impact that financial literacy has on its community and its members' families.

Making Experience Across Channels Key to Core Deposit Growth

2:35 PM Panel: Connecting Contact Center and Branch Staff with Tools and Strategies for Success

Members interact with financial institutions across multiple channels, and consistency is key. This panel brings together experts to discuss strategies for creating a seamless omnichannel experience that integrates in-person, phone, chat, email, and other customer-facing touchpoints. Panelists will highlight operational best practices, technology solutions, and training approaches that ensure members receive a consistent and efficient experience no matter how they reach you. Join this session to discover how to unify channels for higher engagement, satisfaction, and efficiency. Participants will walk away prepared to:

  • Align processes and systems across all member touchpoints for consistency
  • Implement technology that supports interactions
  • Train staff to deliver consistent service and messaging across channels
  • Use metrics to monitor and improve performance across each touchpoint
  • Create a member journey that feels connected, intuitive, and personalized

Check out the incredible speaker line-up to see who will be joining Sinaed.

Download The Latest Agenda