Lucia Panico

As your most expensive channel, and often the one cited as the most relationship-focused, banks must invest in their workforce and equip branch employees with the skills needed to deliver value. This session will delve into the changing roles of traditional banking positions, the emergence of new roles driven by technology, and the essential skills required to thrive in the future of banking. Panelists will discuss the importance of upskilling and reskilling employees, fostering a culture of continuous learning, and leveraging advanced technologies to enhance productivity and customer experiences. Get insight into: 

• Universal teller models and why these may or may not serve your member needs 
• Soft skill development courses and techniques that help employees engage thoughtfully with members 
• Strategies to attract and retain top talent in a competitive market 
• Tools and technologies that can support employees in their evolving roles