Kathy Stevens is Vice President of Member Experience at Rivermark Community Credit Union. With more than 30 years of experience in the credit union industry, she brings a deep understanding of how strategy, culture, and operations come together to shape meaningful member relationships. In her role, Kathy focuses on creating a consistent, high-quality member experience across all channels — digital, branch, and contact center — ensuring members receive the same level of care, clarity, and service at every touchpoint. She is particularly passionate about aligning teams and processes to deliver experiences that feel seamless, intentional, and human.