Joshua Mora

Chie Product Officer RocketBoots

Joshua Mora is Chief Product Officer at RocketBoots, where he leads commercial growth, strategic partnerships, and operations in North America. He brings 18 years of experience building and operationalizing data-intensive & AI products at global enterprise and Fortune 100 scale. RocketBoots transforms video into operational improvement for several of the largest global banks, as well as for 3 of the 5 largest US grocery chains.

Prior to RocketBoots, Joshua led new product development in the US for the Data Monetization Unit at Oliver Wyman, focused primarily on global fintech. He spent the first decade of his career as a data scientist, supporting large retailers including Argos, as well as R&D organizations including DARPA. He holds degrees in econometrics and simulation, including an MSc from the London School of Economics.

LinkedIn.com/in/JoshMora

Equipping Teams and Branches to be Human-First, Tech-Assisted Relationship Builders

10:30 AM Workshop: Beyond Transactions: A Discussion on Advisory, AI & the Future of Branch Profitability

As transactions continue to migrate to digital channels, the future of branch profitability increasingly depends on advice, guidance, and relationship-building. This interactive discussion explores how leading banks are adapting staffing models, performance metrics, and technology investments—including AI—to succeed in an advisory-led world.

Winning Hearts and Minds: The Future Is Digital, Connected, and Exciting!

9:30 AM Keynote: FaceTime vs. Face Time: Is Human Service the Last Competitive Advantage for Branches?

For decades, banks have invested heavily in technology to improve customer experience. Yet as digital capabilities converge, one question remains: what still differentiates one bank from another?

Based on data from the FDIC, Google Maps, and other sources, this session examines whether the quality and availability of face-to-face service helps explain differences in customer satisfaction, deposit growth, and branch profitability — and whether human service has become banking's last sustainable competitive advantage.

Check out the incredible speaker line-up to see who will be joining Joshua.

Download The Latest Agenda