Fausto Carvajal

Senior Business Solutions Executive LemonadeLXP

Fausto Carvajal is a Senior Business Solutions Executive at LemonadeLXP, where he works with banks and credit unions to make training, onboarding, digital adoption, and account holder education easier to manage. His work focuses on helping financial institutions support frontline teams, simplify knowledge sharing, and create better learning experiences for both staff and the people they serve.

Equipping Teams and Branches to be Human-First, Tech-Assisted Relationship Builders

2:40 PM Track B: Client Case Study: Utilizing BankerCoach by LemonadeLXP to Improve Staff Training and Performance

Strong branch performance depends on how consistently employees build knowledge, confidence, and coaching habits over time. In this case study, see how institutions are using digital coaching tools to reinforce learning in the flow of work, support frontline managers, and improve execution across teams. From onboarding to daily reinforcement, this session explores how coaching can become a practical part of branch culture rather than a separate initiative.

You will leave with ideas on how to:

Build coaching into daily branch routines without adding burden
Reinforce product knowledge and service behaviors more consistently
Equip managers with tools for more effective frontline development
Improve employee confidence through continuous learning
Connect coaching efforts to branch performance goals

Check out the incredible speaker line-up to see who will be joining Fausto.

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