Deanne Conterio

Hear a real-life journey on incorporating video banking and virtual branches, including how to integrate them effectively into an omnichannel approach. Panelists will also share best practices for educating customers on these tools, addressing concerns like accessibility and security, and creating seamless transitions and using video and virtual options to fill in gaps of hours or for certain tasks that were once branch-only. Get ideas for: 

• enhancing your service offerings while maintaining a customer-centric focus 
• promoting adoption and ensuring customers feel confident using these options 
• creating a consistent brand presence across video and virtual channels 
• Enhancing live support options 
• Choosing which tasks and offerings these channels can cover